Privacy & Cookie Policy

Silent Edge Entertainment LLC d/b/a Nightmare Factory Haunted Attraction
Last Updated: October 13, 2025

Introduction

Silent Edge Entertainment LLC d/b/a Nightmare Factory Haunted Attraction (the “Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy & Cookie Policy describes what information we collect, how we use it, and the rights available to you.

This Policy applies to information collected through our website, ticketing services, advertising and marketing platforms, and on-site interactions. By using our website or attending our events, you consent to the practices described in this Policy.

Information We Collect

We may collect both Personal Information and Non-Personal Information.

Personal Information may include:

• Name
• Email address
• Phone number
• Mailing or billing address
• Payment information (processed securely by third-party providers)
• Age or date of birth (if required for eligibility)

Non-Personal Information may include:

• Browser type, device type, and operating system
• IP address and general location information
• Pages visited and browsing behavior
• Aggregated or anonymized data that does not identify you

How We Collect Information:

• Directly from you (ticket purchase, newsletter signup, customer service)
• Automatically through cookies and tracking technologies
• From third-party services such as ticketing providers, analytics providers, and advertising platforms

How We Use Information

We may use collected information for purposes including:

• Processing ticket purchases and delivering confirmations
• Sending transactional communications (purchase receipts, reminders, updates)
• Sending marketing communications (email, text, promotions) with your consent
• Performing analytics to improve our website and guest experience
• Supporting safety, security, and fraud prevention
• Complying with legal and tax requirements

How We Share Information

We do not sell personal information. We may share information with:

• Service Providers such as ticketing platforms, payment processors, email/SMS delivery providers, analytics tools, and advertising platforms
• Affiliates within our business family, if applicable
• Business Transfers in connection with a merger, sale, or reorganization
• Legal Authorities when required to comply with law or protect rights and safety
• With Consent if you request or authorize us to share information

Advertising and Analytics

We use third-party advertising and analytics tools, including Google, Meta (Facebook/Instagram), TikTok, and Snapchat, to understand visitor behavior and deliver relevant ads.

These platforms may use cookies, pixels, or similar technologies to collect information about your activity on our site. We may also provide limited information, such as a hashed version of your email or phone number, to create Custom Audiences or Lookalike Audiences.

As a result, you may see Nightmare Factory ads on other websites, apps, or platforms after visiting our site.

Your Choices:

• Adjust ad preferences through Google Ad Settings, Facebook/Instagram Ad Preferences, TikTok settings, and Snapchat settings
• Control cookies through your browser settings
• Opt out of marketing emails by using the unsubscribe link in any message
• Opt out of text messages by replying “STOP”
• Note: You may still see ads even if you opt out, but they will be less personalized

Cookies & Tracking Technologies

Our website uses cookies and similar technologies.

Types of Cookies Used:

• Strictly Necessary Cookies – essential for website and ticket checkout
• Performance and Analytics Cookies – measure site traffic and usage
• Functional Cookies – remember settings and improve user experience
• Advertising and Targeting Cookies – deliver personalized advertising
• Social Media Cookies – may be set when sharing tools or embedded content are used

Managing Cookies:
You can block, delete, or manage cookies through your browser. Blocking cookies may impact site functionality.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. Payment information is handled by PCI-DSS compliant third-party processors. While we take precautions, no method of transmission or storage is completely secure.

Data Retention

We retain information as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. For example, we may retain purchase records for tax and accounting compliance, or maintain opt-out requests to ensure we do not send unwanted marketing.

Your Rights and Choices

Depending on your jurisdiction (for example, under GDPR or CCPA/CPRA), you may have rights including:

• Access to information we hold about you
• Correction of inaccurate or outdated information
• Deletion of your personal information, subject to legal requirements
• Restriction or objection to certain processing activities
• Opt-out of targeted advertising and marketing communications

To exercise these rights, contact us using the information below. We may request verification before fulfilling requests.

Do Not Track

Our website does not respond to “Do Not Track” signals. Tracking preferences should be managed through your browser and the settings of third-party platforms you use.

Protecting Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it. Guests aged 13 to 17 may attend only with parental or guardian consent.

Links to Other Websites

Our website may link to external websites. We are not responsible for the privacy practices of third parties. We encourage you to review their policies.

SMS Messaging and Communications

If you provide your mobile phone number to the Company, you may receive SMS or MMS text messages from us related to your interactions with our business. These may include transactional messages (such as ticket confirmations, reminders, or event updates) and promotional messages (such as special offers, announcements, or alerts about the Nightmare Factory Haunted Attraction).

Consent and Frequency:
By providing your phone number, you consent to receive such text messages. Message frequency may vary based on activity and engagement. Standard message and data rates may apply according to your mobile carrier plan.

Opt-Out:
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After sending STOP, you will receive a one-time confirmation of your opt-out. To rejoin, reply START or re-subscribe through our website or ticketing platform. For assistance, reply HELP or contact us at [email protected]
or 252-444-FEAR (3327).

Data Use and Disclosure:
Your mobile number and related data will only be used for communications related to your interaction with the Company. We will not sell, rent, or share your phone number with unaffiliated third parties for their own marketing purposes. Text messaging is provided through trusted third-party vendors compliant with U.S. carrier and The Campaign Registry (TCR) regulations.

Updates to this Policy

We may update this Privacy & Cookie Policy periodically. Updates will be posted with a new “Last Updated” date. Continued use of our website or attendance at our events after changes constitutes acceptance of the updated Policy.

Contact Us

Silent Edge Entertainment LLC
d/b/a Nightmare Factory Haunted Attraction
Email: [email protected]
Phone: 252-444-FEAR (3327)
Mailing Address: 29 Park Lane, Havelock, NC 28532